CoverEstate

Privacy Policy

CoverEstate Privacy PolicyEffective Date: 19/2/25

At CoverEstate, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

CoverEstate is a membership-based emergency home repair service provider. Our registered office is located at Jsm Brightfield Business Hub, Bakewell Road, Orton Southgate, Peterborough, United Kingdom, PE2 6XU - Part of the Estate Group Of Companies.

CoverEstate coordinates all repairs through its network of approved tradespeople, managed by its sister company, DevelopEstate Limited (Company No. 15933824), ensuring consistency, quality, and professional oversight for every service provided.

For any queries regarding this Privacy Policy, you can contact us at:hello@scaleestate.net

2. What Data We Collect

2.1 Personal Information

  • Full name
  • Address
  • Email address
  • Phone number

2.2 Financial Information

  • Payment details for processing membership fees

2.3 Property Information

  • Details of your property (e.g., boiler, plumbing, roofing, and electrics) obtained during onboarding surveys

2.4 Communication Data

  • Information provided in correspondence with our team, including emails, phone calls, or contact forms

2.5 Technical Data

  • IP address, browser type, and usage data collected when you visit our website

3. How We Use Your Data

3.1 To Provide Membership Services

  • Managing your membership and delivering emergency repair services
  • Scheduling and conducting property surveys
  • Processing claims and coordinating repairs

3.2 To Improve Our Services

  • Analyzing customer feedback to enhance our offerings
  • Monitoring website usage to improve the online experience

3.3 To Comply with Legal Obligations

  • Maintaining records for tax and regulatory compliance
  • Responding to requests from legal authorities where required

3.4 For Marketing (Where Permitted)

  • Sending you updates about new services or promotions (with your explicit consent)

4. Legal Basis for Processing

We rely on the following legal grounds for processing your personal data:

  • Contractual Necessity: To fulfill our obligations under the membership agreement.
  • Legal Compliance: To meet our legal and regulatory obligations.
  • Legitimate Interests: For business-related purposes, such as improving our services.
  • Consent: Where you have explicitly consented to receive marketing communications.

5. Data Sharing

5.1 Approved Tradespeople

  • To facilitate emergency repairs at your property.

5.2 Service Providers

  • Third-party companies that assist with payment processing, IT support, or customer service.

5.3 Legal and Regulatory Bodies

  • When required to comply with legal obligations or to enforce our terms.

5.4 Business Transfers

  • In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Typically:

  • Membership records: Retained for the duration of your membership and up to 6 years after cancellation.
  • Financial data: Retained for 6 years in line with HMRC requirements.
  • Marketing preferences: Retained until you withdraw consent.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: Request access to your data and obtain a copy.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Restrict the processing of your data in certain circumstances.
  • Portability: Request transfer of your data to another provider.
  • Objection: Object to data processing for marketing or other purposes.
  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at hello@scaleestate.net

8. Security Measures

We implement technical and organizational measures to protect your personal data, including:

  • Secure payment processing
  • Restricted access to data on a need-to-know basis
  • Encryption of sensitive data

9. Cookies and Tracking

Our website uses cookies to improve your experience. For more information, please refer to our Cookie Policy.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

11. Complaints

If you have concerns about our handling of your personal data, you can contact the Information Commissioner's Office (ICO):